Consumers’ right of withdrawal

You have the right to withdraw from contracts within fourteen days without giving a reason. The withdrawal period is fourteen days from the date the contract is concluded.

To exercise this right, you must inform us of your decision to withdraw by a clear statement, for example a letter sent by post or an email.

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You may use the attached model withdrawal form, but this is not compulsory.
To meet the deadline, it is sufficient to send your notice of withdrawal before the period expires.

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Effects of withdrawal

If you withdraw from this contract, we must reimburse all payments received from you, including delivery costs, except additional costs resulting from your choice of a delivery method other than our least expensive standard delivery. Reimbursement must be made without undue delay and no later than fourteen days after we receive notice of withdrawal.

We will use the same payment method as your original transaction unless expressly agreed otherwise. You will not incur fees for reimbursement.

If you requested that services begin during the withdrawal period, you must pay an appropriate amount proportionate to the services already provided by the time you notify us of withdrawal, compared with the full scope of services under the contract.

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Possible early expiry of the right of withdrawal

Your right of withdrawal expires once we have fully performed our services, provided that performance began only after you expressly consented and acknowledged that you would lose your withdrawal right upon full performance.

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Model withdrawal form

Use the button below to download a model withdrawal form in German.